Information

by orders

Refund and exchange

The buyer has the right to return or exchange an item of improper
quality (with a defect) for a similar product of proper quality within 7 (seven) days from the date of receipt of the product, provided it is available in stock.
The buyer has the right to return or exchange the goods of proper quality within 7 (seven) days from the date of receipt of the goods, provided that the goods were not in use and the packaging, seals and labels were preserved.

A list of non-food products of proper quality that are not
subject to return or exchange for a similar product:

Textile goods sold per square meter: 

• Sewing and knitted products (sewing and knitted linen products, hosiery products, including leggings)
• Products with individually defined properties;
• Discounted goods.

To make an exchange / return of the product, you must fill in
The application and send it to the following email address: astabrandstore@yandex.ru 
The exchange / return of goods of inadequate quality is carried out at the expense of the seller. The exchange /return of goods of proper quality is carried out at the expense of the buyer. The product must be sent within 3 (three) days from the date of confirmation of the exchange/ return to the address: Moscow, Berezhkovskaya nab., 20, p. 5, office 214.
The refund of funds to the buyer is carried out within 10 days from the date of receipt of the goods at the warehouse if there is a correctly completed application for the return of the goods. The deadline for crediting funds depends on the internal regulations of the recipient bank.

The return of the goods is carried out at the expense of the buyer, by the transport company SDEK